The Magic Patch® Hydrocolloid Spot Patches
REFUND POLICY
REFUND POLICY
Last updated: 17 September 2026
We hope you love The Magic Patch. If something isn't right with your order, please contact us and we'll do our best to help.
CANCELLING AN ONLINE ORDER
If you are purchasing as a UK consumer, you will normally have the right to cancel an online purchase within 14 days of receiving your order, subject to the exceptions provided by law.
To tell us that you wish to cancel, email:
Please include your name and order number.
After notifying us of your cancellation, you should return the eligible product to us within 14 days.
HYGIENE-SEALED PRODUCTS
Because The Magic Patch is a skincare product, certain products may be supplied in sealed packaging for health and hygiene protection.
Where goods are sealed for health or hygiene reasons, we cannot accept a change-of-mind return once that seal has been broken after delivery, where the applicable consumer-law exception applies.
This does not affect your rights where a product is faulty, damaged or not as described.
To be eligible for a change-of-mind return, the product must therefore remain unused, unopened and, where supplied with a hygiene seal, fully sealed.
RETURN POSTAGE
Unless an item is faulty, damaged, incorrectly supplied or otherwise required by law, you are responsible for the cost of returning a change-of-mind purchase.
We recommend using a tracked postal service, as we cannot be responsible for returned parcels until they are received.
REFUNDS
Once an eligible return has been received and checked, we will issue the applicable refund to your original payment method.
Refunds will normally be processed within 14 days of receiving the returned goods.
Where required by law, your refund will also include the cost of our standard delivery option. Additional amounts paid for premium or expedited delivery do not necessarily have to be refunded.
Your bank or payment provider may take additional time to show the refund in your account.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty, not as described or you receive an incorrect product, please contact us at:
Include your order number and, where possible, photographs showing the issue.
Where applicable, we will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.
STATUTORY RIGHTS
Nothing in this Refund Policy limits or excludes any rights you have under UK consumer law.